slot20 Casino & Sportsbook Data Care

This page describes what we collect when you use slot20 and how we keep that data protected. We process personal information to verify your identity, manage your account, process deposits and withdrawals through DANAe-walletmobile bankinglocal payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and deliver live-dealer tables, sportsbook coverage, slot games, and esports markets.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We handle your data according to this privacy policy and apply standard security practices to protect it from unauthorised access.

We maintain this policy to be transparent about our data practices and to explain your rights as an account holder on slot20.

What we collect and how we use it

Our slot20 account registration data

We collect your name, email address, phone number, and date of birth when you register an account on slot20. We use this information to create and manage your account, communicate with you about account activity, and verify your identity before processing withdrawals or large deposits. We keep this data in our account database and link it to your wallet history and game activity.

Our slot20 payment and verification records

When you deposit or request a withdrawal, we collect information about your payment method, destination account, and transaction amount. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, we may request additional identity documents (ID copy, proof of address) to comply with local verification requirements. We retain these records to prevent fraud, trace payment disputes, and meet regulatory obligations. We do not store full bank account numbers or card details; we record only the payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and the last four digits for reference.

Our slot20 game and activity logs

We record your game activity—which live tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) you access, your slot game sessions (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), your sportsbook activity around Liga 1, Piala AFF, Champions League, and esports markets (Mobile Legends, Free Fire, PUBG Mobile)—to manage your account balance, settle disputes, and detect unusual patterns. We retain activity logs for a standard period to investigate claims and prevent fraud.

Our slot20 device and usage information

We collect information about your device (browser type, operating system, IP address) and your interaction with our platform (pages visited, session duration, features used) through standard web analytics and logging. We use this data to troubleshoot technical issues, optimise our platform, and protect against security threats. We do not link device information to your personal name unless you initiate support contact.

Our slot20 data practices and your rights

Our slot20 third-party processors

We engage payment processors, hosting providers, and customer support platforms to operate slot20. These processors handle data on our behalf and are bound by data protection agreements. Our servers may sit outside your jurisdiction; data transfers are subject to standard international data protection safeguards. We do not sell personal data to marketers or advertisers. We may disclose data to law enforcement or financial crime authorities if legally required.

Our slot20 cookies and tracking

We use cookies to remember your login session, store your language preference, and track your navigation within slot20 so you can move between live tables, sportsbook pages, and account settings without re-entering credentials. We use analytics cookies to measure page performance and user behaviour patterns. We do not use cookies to track your browsing outside slot20. You can disable non-essential cookies through your browser settings, though this may affect your experience on our platform.

Your rights and account data access

You have the right to request a copy of the personal data we hold about you, correct inaccurate information, and ask us to delete data once you close your account. To exercise these rights, contact our support team through the account area. We will respond within a standard review period. If you close your account, we retain transaction records and identity verification documents for a period required by law or our dispute-resolution process, then delete them. We may retain game logs and activity records in anonymised form for platform analysis.

• You can update your email, phone number, and address through account settings.
• You can download a copy of your account history (deposits, withdrawals, game activity) from the account area.
• You can request account closure, which prevents new logins and stops promotional contact.
• If you dispute a transaction or game outcome, we retain relevant data to investigate your claim.

Our slot20 data retention and deletion

We keep your account registration data and payment records as long as your account is active and for a period after closure to fulfil legal and dispute-resolution obligations. We delete device logs and analytics data after a standard retention window. If you request deletion and have no outstanding disputes or withdrawals, we remove personal identifiers from most records within a standard processing period. Transaction records linked to financial compliance requirements may be retained longer per local law. During Idul Fitri, Idul Adha, Imlek, and Nyepi, data-processing requests may experience delays due to team availability.

We take data protection seriously because your trust in slot20 depends on secure and transparent practices. This policy applies to all account holders and reflects our commitment to protect personal information while operating our platform, sportsbook, live-dealer area, slot games, and esports markets.